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The following questions and answers come from actual client questions.
We don't think that any question is dumb - everyone starts from zero knowledge.
We are not trying to answer all questions here. There are MANY newbie and help/tutorial sites on the internet. Once you become a little used to searching, you will be able to find lots of answers.
Definitions
Newbie - a beginner and everyone is a newbie for something
Menu instructions like FILE>>OPEN means click on file then on that new menu, click on OPEN
Ouestion List
Click on the question you want answered
Hardware Questions
When should I get a new computer?
How can I make my inkjet printhead last longer?
My mouse is very sensitive and hard to control. Can I do anything to change this?
General Software Questions
How do I delete files from my computer?
How do I print what I have written out?
How do I get rid of a program/software I don't need or use anymore?
How can I alter the font on my computer so it always comes up in one particular style of choice?
General Internet Questions
I am having a problem with my dial up internet. It continually drops off line. Every time I send or receive emails, it just cuts out. What can I do?
I was very tempted to go into a chat room. To be a member of this group you must supply your email address. How can I do this safely.
Email (Outlook Express) Questions
How do I place an email address in my permanent column on the bottom left?
How do I colour text single words as well as whole paragraphs.
Wordprocessing Questions
What program can I use for writing a neatly set out letter?
When I open a file in a wordprocessor, there are no words just a lot of symbols, random letters and little boxes. What gives?
Graphics Questions
When I scan and save photos in Infraview, they come up as a CSF file and I can't email them. How do I fix this?
Answers
Hardware Questions
Hardware Questions
When should I get a new computer?
As long as your current computer is doing what you want it to, stick with it!
The only rider to this is security. If you are an big internet user or do banking and such online and you are using Windows, you should to be using WinXP as earlier version are no longer supported for security patches.
How can I make my inkjet printhead last longer?
To get the best life out of your inkjet it is best to print something at least every few days. It does not have to be much -just a bit of coloured text will do. That stops the ink drying out in the micro nozzles. If the ink drys out you generally have to replace the heads and that costs about the same as a new printer. This applies more to older and low end models.
My mouse is very sensitive and hard to control. Can I do anything to change this?
You can adjust the sensitivity in Control panels and Mouse.
General Software Questions
General Software Questions
How do I delete files from my computer?
First - the file must not be 'in use' in any program, eg. not open in the word processor.
Second - navigate to the folder with the files via MY Documents.
Third - right click on the file and left click delete.
Four - to take it right off your computer, go into the recycle bin and Empty the Trash.
How do I print what I have written out?
Most programs have a preview mode. To print, Go to FILE>> Print Preview. If it looks okay, click on printer icon.
How do I get rid of a program/software I don't need or use anymore?
Go into Control Panel; Add or Remove Programs. Pick the program or software to be deleted and click on the remove button on the right.
How can I alter the font on my computer so it always comes up in one particular style of choice?
There are a number of default fonts. One for the system, one for email, one for WORD one for... so you need to set it in each place. As for emailing, if the receiver does not have that particular font the text will display in a subsitute font.
General Internet Questions
General Internet Questions
I am having a problem with my dial up internet. It continually drops off line. Every time I send or receive emails, it just cuts out. What can I do?
First check your connection setting in Outlook Express, TOOLS>>OPTIONS>>CONNECTION tab; The HANG UP AFTER SENDING should be unticked.
I was very tempted to go into a chat room. To be a member of this group you must supply your email address. How can I do this safely.
For secure use of chat rooms, I would suggest you go to mail.yahoo.com or hotmail.com and make an email acoount. Give the minimum information and be vague where possible, eg your birthdate does not need to be correct and your name could be fanciful. Then go to http://my.msn.com [don't sign up for a little know chat room] and make a new account using the email address you just made. Don't use any 'real' information in this sign up that could be used to identify you. Choose a user name that you don't mind being called eg mazda82 or whatever. This will make you difficult to track down by stalkers but not the police. The other thing to keep in mind is that evil people are cunning at asking questions that might give useful information when put together. The one example was a child pervert who asked a girl's hair colour and then team name and identified her at practice. However, this type of behaviour is a very very small part of the chat experience.
Email (Outlook Express) Questions
Email (Outlook Express) Questions
How do I place an email address in my permanent column on the bottom left?
Right click on the header (in the top list of emails) and and down the bottom of the list is ADD SENDER TO ADDRESS BOOK. Left click on that.
How do I colour text single words as well as whole paragraphs.
In compose mode ie writing the email Drag over the text you want to colour, click on the A in the tool bar directly above the message area [B I U A}
Wordprocessing Questions
Wordprocessing Questions
What program can I use for writing a neatly set out letter?
You can write letters with a program called WORDPAD which comes with Windows XP. It is a very simple word processor and is straight forward to use. You can start this by START; PROGRAMS; ACCESSORIES; Wordpad. There are many advanced wordprocessor/layout programs which range in price from free to $1000's. As with all computer activities, the result you want will determine what is best for you.
When I open a file in a wordprocessor, there are no words just a lot of symbols, random letters and little boxes. What gives?
Most likely you have tried to open a file that is not a test file for the program you are using. For example you have opened an image file which uses a different type of coding.
Graphics Questions
Graphics Questions
When I scan and save photos in Infraview, they come up as a CSF file and I can't email them. How do I fix this?
When you scan from Irfanview, you go FILE; SaveAs and select file type .jpg name your file and Save.